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Frequently Asked Questions
How many pieces of fruit are in the standard packs?
What are the shipping and handling charges?
How long does it take for a package to arrive?
Is there a gift card in the box?
What type of fruit is available now?
Where do you ship?
How do you ship your packages?
What is your Guarantee Policy?
Who can I contact if I have questions?
1. How many pieces of fruit are in the standard packs?
The following table lists the average range of fruit for each type of fruit in Orange World’s standard trays:
| Type of Fruit | 4 Trays (44 lbs.) |
3 Trays (33 lbs.) |
2 Trays (22 lbs.) |
1 Tray (11 lbs.) |
| All Oranges | 44-60 | 33-45 | 22-30 | 11-15 |
| All Grapefruit | 40-48 | 30-36 | 20-24 | 10-12 |
| Mixed Oranges, Grapefruit |
32-48O 12-20G |
24-36O 9-15G |
16-24O 6-10G |
8-12O 3-5G |
2. What are your shipping and handling charges?
The charges are as follows:
| Rates Per Package Size | Continental USA |
| One Tray* | $11.99 |
| Two Trays | $12.99 |
| Three Trays | $13.99 |
| Four Trays | $14.99 |
*This also includes the shipping costs for our Tropical
Spreads, Wicker Tray Selections and Florida Candies.
Please add an additional $29.99 per package for Canadian shipments to Ontario, Newfoundland, Quebec, Nova Scotia and Pince Edward Island.
Sorry, No Shipments To Alaska, Arizona, California, Hawaii, Louisiana, Texas, or Overseas
3. How long does it take for a package to arrive?
ORDER TODAY. SHIP TOMORROW! Just place your order and the next day your delivery will be on its way … FAST AND FRESH! What could be better? Packed and Shipped Daily (Monday – Friday)! Standard delivery takes approximately 3-5 business days.
4. Is there a gift card in the box?
Yes. Your personalized gift message will be included with the package to notify the recipient you are the generous sender.
5. What type of fruit is available now?
In the Customer Service area of the web site we have provided you with a Citrus Availability Calendar for the entire year. Also, we list availability on each gift items’ page.
Note: Some gift items listed on our Web site may not be currently available. We list these items for those customers who need to pre-order for a special occasion or upcoming holiday.
6. Where do you ship?
Orange World delivers packages to:
- The Continental US
- Canadian Provinces of Quebec, Newfoundland, Quebec, Nova Scotia and Pince Edward Island.
7. How do you ship your packages?
Our fruit baskets and trays are delivered right to your door by the Fed Ex. Years of experience have proven this is the best method for our products. All other products are shipped through the USPS.
8. What is your Freshness Guarantee?
We fully guarantee the quality of every Orange World Citrus Pack and it’s prompt delivery. Please be sure shipping addresses are complete and correct, including zip codes. We cannot be responsible for errors or omissions.
9. Who can I contact if I have questions?
E-mail
If you would like to contact us via E-mail, please send us a message using the following form:
Telephone
Call one of our friendly Customer Care Representatives at 1-800-531-3182.
Regular Mail
Orange World
5395 W. Irlo Bronson Memorial Hwy.,
Kissimmee, Florida 34746
